Help Center



How long will it take for my order to be delivered?

How much does shipping cost?

What if nobody's in when my order is delivered?

Do you ship internationally ?

Will someone call me before delivering the shipment?


What payment methods do you accept?

My discount code didn't work?

Can i use more than one discount code on my order?

Experiencing problems paying?


Where is my order?

Can i cancel my order ?

Where is my order confirmation?

What should i do if my order is missing?

What do i do if i've received the wrong item?

returns and refunds

How do i return an item?

Can i exchange an item ?

I purchased a product and now it's in the sale, can i get refund?

product and stock

Can you tell me more information about your products?

Why can't i find an item that I've seen advertised?

How can i find out if you'll be getting in more stock of a product i want?

The item I received looks different in person than it does online. Help!

Do you offer wholesale pricing?

Are Metallic Tattoos safe for the skin?

How do I apply my Metallic Tattoo?

My Metallic Tattoo has lost its sparkle, how do I remove it?

Will the extension strands fall out?

Can I curl and straighten my hair extensions?

When should hair extensions be worn?

Is it possible for The Gottlich extensions to slip/fall out?