While we cannot provide any guarantees on behalf of third party logistics firms, we will send you an email and SMS when your parcel is out for delivery in your local area. We will also constantly follow up on your behalf with the logistics firms towards ensuring that your item is delivered to you at the earliest. Please don't hesitate to contact us if you are facing any issues with the receipt of your parcel.
Delivery person may attempt to contact you on the telephone number you provided and it is your responsibility to ensure you are available at this number.
Firstly, check that you’re entering the discount code exactly as it appears (case sensitive) and check that the code is still in date and has not expired. Secondly, check the terms and conditions of your code, if the item is in sale or in a certain category the discount may not be valid on this product.
If it’s still not working, please email us at email@example.com and our team will be able to advise you further.
Your order should arrive within the time frame of 2-10 working days, which you can check in your order confirmation email. You should also receive a tracking link in this email so check this out for any delivery updates. If the delivery time frame has passed and you’ve still not received your items, please get in touch with us at firstname.lastname@example.org
Once you have placed an order with us our team work hard to make sure we are promptly starting to pack and process your order .
However, if your order has not been shipped, please contact us from the e-mail address that you placed the order with and let us know that you'd like to cancel. Please include your order number in your message.
If your order has already been shipped, you can no longer cancel it. If you are unhappy with your item(s) or no longer require them, you are welcome to send them back to us , you will be responsible for paying for your own shipping costs for returning your item.
For further information, please view our refund policy here.
Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders.
If you still cannot find this, please log into your account to check that your order was initially processed, and if you are still having problems please contact us!
If you have not received your order within 10 days of your order , please notify us by email at email@example.com within 15 days of the date on which you ordered the products. After this time has elapsed,The Gottlich reserves the right to decide whether to send our replacement item(s) for you.
We do not offer returns. Only damaged or defective products will be exchanged. Our policy lasts 2 days. If 2 days have gone by since your order is delivered, unfortunately we can’t offer you an exchange.To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us at firstname.lastname@example.org.
We try to only advertise products available on site at that time, however sometimes this isn’t always possible – if there is something you see advertised and it isn’t in stock yet please feel free to email us for more information! We’ll always try and help.
We do our best to take careful photographs of our products that show their appearance accurately. However, every screen is calibrated differently, and different types of lighting can affect colour appearance, so the way a colour appears on your device may not be exactly how it looks in person.
If you indeed received the wrong item, let us know and we can send out the correct one right away.
You will be amazed by how quick and easy it is to apply your Metallic Tattoo with the help of a little water. You want to make sure your skin is clean, dry and free of any oils or the tattoo will not adhere. If you have lotion or any products on (even from hours earlier), use a little soap and water or a cotton ball soaked in rubbing alcohol to clean the area. Cut out the tattoo as close to the edge as possible (this is important later when you need to line it up). If you are applying a band that will be worn as a bracelet, anklet or arm band, trim the tattoo to size if it needs to be adjusted while the protective liner is still in place. Once it is properly trimmed, remove the clear sheet. For best application, ask a friend to help position your Tattoo so your skin does not twist or stretch. Place the tattoo face down on your skin and hold a wet cloth against it for about 30 seconds. Peel the paper aside then pat gently with the wet cloth. Tada! Be sure not to twist or stretch skin until the tattoo has had time to set (at least 20 minutes). Flash Tattoos look best after they have had an hour or two to set into the skin.
Just like your own hair, The Gottlich extensions can be straightened, blow-dried, styled and curled. In order to preserve and extend the lifespan of your extensions, however, we suggest to not repeatedly use heat on the extensions.
One of the best things about clip-in hair extensions is that they can be worn whenever and wherever you want! Clip-in hair extensions are an excellent choice for any formal occasion or just for regular every-day use.
No, the The Gottlich extensions will not slip or fall out of your hair if clipped on correctly. This is why we add soft silicon to the clips for added security. After you fix The Gottlich extensions, the weight of your hair laying on top will also help keep it in place. You can whip your hair back and forth without any worries of the extensions falling out!
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